Help Center

Help Center

General Questions

What is your phone number?

Do you offer a Military, Veteran, or First-Responder Discount?

What is your order cancellation policy?

How do your payment plans work?

Where can I view your Privacy Policy?

Order Questions

How are my items shipped?

How long will it take to receive my order?

How do I track my order?

I only received part of my order

FedEx says my order is delivered, but I am missing part of my order

How do I cancel an order?

How do I return or exchange an order?

Product Questions

General Product Questions

Where are your products made?

What does your Lifetime Warranty cover?

Pyro Cage

Can I order just a Lid or Riser Base for my Pyro Cage?

Are the feet on the Riser Base supposed to be a little loose?

Will the Pyro Cage rust?

Can I use gasoline or other accelerants to start a fire?

Will the Pyro Cage warp?

Pyro Tower

Is the Blaze Tower the same thing as a Pyro Tower?

Is the Pyro Tower easy to assemble?

Where can I learn more about your "hand-oiled finish"?

Does the Pyro Tower put out a lot of heat?

What is the difference between polymerized linseed oil and boiled linseed oil?